Gorgias
From $10/mo
73
Ecommerce helpdesk that lives next to Shopify orders.
- Open API for CRM / order write-back
After HubSpot Service Hub
What should replace HubSpot Service Hub?
HubSpot Service Hub is scored as an incumbent, then removed from the list. Same engine as the quiz: 0–100 against a perfect match, hard filters, no affiliate weight. Next step after a match: the Migration Agent.
What this page answers
This page answers which Customer support product should replace HubSpot Service Hub for teams already paying for it. Afterstack scores the Customer support catalog from 0 to 100 against a perfect match for a default quiz, applies hard filters, and never uses affiliate status. HubSpot Service Hub is removed from the list. A default ranking currently leads with Gorgias, Help Scout, Pylon — take the quiz if your constraints differ.
Who should switch
Switch if lock-in is the suite, not the ticket; AI is a Hub add-on. The replacements below are built for teams leaving HubSpot Service Hub, not as a paid homepage module.
When not to switch
Stay on HubSpot Service Hub when this still fits: Teams already on HubSpot CRM. Support that should share the contact record with sales. A painful implementation is not, by itself, a reason to buy a second one.
How they compare
Default Afterstack ranking after removing HubSpot Service Hub. Fit is 0–100 against a perfect match, not re-indexed so the leader is 100. Affiliate programs are disclosed, never scored.
Migration notes
HubSpot Service Hub scores 6/10 on migration friendliness and 6/10 on speed-to-live in our editorial table — that is a judgment of the product surface, not a billed services quote. We do not publish a switching invoice. Use list prices and the quiz; confirm on the vendor site.
Top replacements
Afterstack may earn a commission through /go links. That does not change a score or a rank. Disclosure.
Help Scout
From $25/user/mo
72
Shared inbox that still feels like email — now with AI drafts.
- Open API for CRM / order write-back
B2B support hub for Slack, Teams, and ticket-weary account teams.
- Open API for CRM / order write-back
WFM and AI for support orgs that already have a desk.
- Open API for CRM / order write-back
Freshdesk
From $19/user/mo
68
Broad helpdesk from Freshworks — cheaper seats, wider suite.
- Open API for CRM / order write-back
Also consider
Zoho Desk
Free plan
67
A full helpdesk at Zoho prices — Zia AI sitting on tickets, not a new category.
- Open API for CRM / order write-back
Zendesk
From $19/user/mo
67
The default enterprise helpdesk — tickets, SLAs, and a marketplace around them.
- Open API for CRM / order write-back
Front
From $25/user/mo
66
Shared inbox as the product — email, Slack, and tickets without a 2007 queue.
- Open API for CRM / order write-back
Also in this category
Listed in Customer support. Not part of the ranked shortlist above, and not a quiz result.
- Botpress — In this category. Not scored, so not in the quiz order.
- Chatbase — In this category. Not scored, so not in the quiz order.
- Crisp — In this category. Not scored, so not in the quiz order.
- LiveChat — In this category. Not scored, so not in the quiz order.
- Lorikeet — In this category. Not scored, so not in the quiz order.
- Richpanel — In this category. Not scored, so not in the quiz order.
- Siena AI — In this category. Not scored, so not in the quiz order.
- Text — In this category. Not scored, so not in the quiz order.
Questions teams actually ask
What is the best HubSpot Service Hub alternative?+–
There is no universal winner. Afterstack’s default ranking for teams leaving HubSpot Service Hub currently leads with Gorgias (Ecommerce helpdesk that lives next to Shopify orders.) because it passed the hard filters and scored highest on fit. That changes if you require a free plan, a dialer, or self-hosting — run the 12-step quiz.
How much does it cost to switch from HubSpot Service Hub?+–
HubSpot Service Hub is listed at Free plan. We do not invent a migration services number. Implementation speed is an editorial 1–10 on each product page. Confirm current packaging with the vendor.
How hard is it to migrate off HubSpot Service Hub?+–
HubSpot Service Hub’s editorial data-migration score is 6/10. Help Scout scores 9/10 on speed-to-live, which is why it shows up for teams that need to be live this month. Export quality, custom objects, and the number of integrations you actually use will dominate any score.
When should you stay on HubSpot Service Hub?+–
Stay on HubSpot Service Hub when this still fits: Teams already on HubSpot CRM. Support that should share the contact record with sales. Same contact as sales and marketing Afterstack is a replacement guide, not a mandate to rip out a working system.
Is there a more AI-native option than HubSpot Service Hub?+–
HubSpot Service Hub scores 6/10 on AI-native in our table. Pylon scores 8/10 and is built as a HubSpot Service Hub replacement, not a Copilot-style add-on.
Keep going
Take the Support quiz- All Customer support productsIncumbents next to what comes after
- Migration AgentPlan the cutover
- Attio vs HubSpot Service HubHead-to-head attributes
- GorgiasFull Afterstack briefing
- Help ScoutFull Afterstack briefing
- PylonFull Afterstack briefing
Trust: How we rank · data provenance · disclosure