What SaaS pricing pages actually say: we checked 47 sales and support tools in October 2026

The numbers, after we rechecked the catalog

An earlier draft of this guide said 13 of 47 vendors showed no price, and that our catalog was wrong on 24 of 48 products. Both counts were the October 8 pass only. Rechecking them against the catalog on October 21 changes two of them. The same-page contradiction count does not.

Twelve of 47 is 25.5 percent. Twenty-five of 48 is just over half. The median annual discount below is exact, not rounded into the headline.

12 of 47 vendors publish no paid price

On October 8, no paid seat or plan dollar appeared on the pricing URL we opened for 13 vendors. On October 19 we found a public price for 11x on its help center, so that “no price” count was one too high. 11x.ai/pricing had returned 404. 11x’s pricing overview, checked 2026-10-19, lists Alice Growth from $3,750 a month billed annually. The catalog now stores that figure. The other 12 still have no paid dollar in the catalog.

Nine of the 12 are sales engagement or conversation intelligence: Outreach, Salesloft, Apollo (a $0 free tier is stored; the October 8 page had no paid-tier dollar, only a customer quote), Gong (the page said “per user” and no number), Artisan, Chorus, Nooks (the $5,000 on the page was a partner referral figure), Groove (the pricing URL was Salesloft-branded; the only dollar was a sample ACV of $240,000), and Orum (minimum 9 seats, no dollar). Three are support desks: Pylon (the pricing URL redirected to a demo form), Gladly (the $34 on the page was a customer average-order claim), and Kustomer.

• Outreach, Salesloft, Apollo paid tiers, Gong, Artisan, Chorus, Nooks, Groove, and Orum still have no paid dollar stored.
• Pylon, Gladly, and Kustomer still have no paid dollar stored.
• 11x is no longer in this list. See the October 19 correction below.

Five pages contradicted themselves

A contradiction here means two different prices or claims for the same plan on the same vendor page, or in that page’s HTML, on the October 8 fetch. An unlabeled billing basis is ambiguous, not a contradiction. We did not reopen these five pages on October 19 or October 21. Where the catalog still holds a single number, that number is the one we refused to overwrite.

Salesforce Sales Cloud. The comparison table listed a Free Suite at $0 per user per month. The FAQ on the same page said there is no free version, only a 30-day trial. The catalog stores no free plan and a $25 Starter Suite start. The price note does not mention the Free Suite line. Sales Cloud editions, checked 2026-10-08.

Intercom. The visible annual cards showed Essential $19, Advanced $85, and Expert $132 per seat per month. The schema.org offer data in the same page’s HTML said $39, $99, and $139, and an early-stage section said Essential starts at $39. The catalog still stores a $29 seat start, which matches neither pair. We did not pick a winner. Intercom pricing, checked 2026-10-08. Fin, the separate product, was priced later and is not a sixth member of this list.

HubSpot Sales Hub and Service Hub Starter. Both product pages showed Starter at both $10 and $20 per seat. The /pricing/sales and /pricing/service pages did not render plan dollars in that fetch. Both catalog rows still start at $0 for the free tools. We did not store $10 or $20. HubSpot Sales and HubSpot Service, checked 2026-10-08.

Reply.io. Email Volume “starts from” both $49 and $59, and the same line mixed “per user/month” with “unlimited users/month.” The catalog still stores $60. We did not overwrite it. Reply.io pricing, checked 2026-10-08.

Day AI. The volume table said Turbo $24, Professional $60, and Executive $200 “reflect annual billing, paid upfront.” The FAQ said annual billing is 20 percent off and to contact sales. The stored paid start was left at $40. The catalog note says those paid figures were left unchanged because the table and the FAQ disagree. Day AI pricing, checked 2026-10-08.

Three more were ambiguous, not contradictory

Help Scout prints one price per plan next to a Monthly / Annual −16 percent toggle, so the October 8 page did not say which basis $25 is. The catalog stores Standard at $25 per user per month and says a second Standard dollar was not in the HTML. Help Scout pricing, checked 2026-10-08.

Dixa prints one euro figure per plan next to Monthly and Annual (save 20 percent): Growth €89, Ultimate €139, Prime €179 per agent per month. No USD starting price is stored. We did not convert the euros. Dixa pricing, checked 2026-10-08.

Assembled lists AI agents from $0.65 per conversation, Copilot from $35 a month, and workforce management Core $25, Pro $45, and Enterprise $75 per month without saying per seat. No seat starting price is stored. Assembled pricing, checked 2026-10-08.

Our own catalog was wrong on 25 of 48 products

The October 8 correction changed at least one pricing field on 24 products: Salesforce, Pipedrive, Freshsales, Close, Copper, Day AI, Twenty, Breakcold, Salesmate, Freshdesk, Help Scout, Front, Dixa, Assembled, LiveAgent, Kayako, Mixmax, Instantly, AiSDR, Regie.ai, lemlist, Saleshandy, Klenty, and Orum. “Old catalog” means the field stored before that correction. On October 19, 11x — one of the same 48 — also needed a starting price, a pricing model, and a trial flag. That is 25 of 48. The first draft stopped at 24 because 11x’s price was not in hand yet.

The starting price was wrong or missing for 18 of those 25. Thirteen were too low, two were too high (Close, and Kayako, whose model also changed from a seat fee to $1 per resolved ticket), and three had no price at all (AiSDR, Regie.ai, and 11x). The other seven of the 25 were a free-plan flag or a price note: Salesforce, Pipedrive, Day AI, Dixa, Assembled, Klenty, and Orum.

The largest October 8 jump was Breakcold, from $29 to $79.20, which is 2.73 times the old sticker. 11x is larger in dollars and is dated October 19, from no stored price to $3,750 a month.

Default rankings did not move. On October 21 we restored every starting price, pricing model, free-plan flag, and trial flag that had changed since before the October 8 correction. That set is 25 products: the October 8 number and flag edits, 11x, Oracle Sales, Salesforce Service Cloud, Genesys, Fin, Sierra, and Mutiny. It is not the same list as the 25 of 48, because six of the October 8 corrections were notes only, and Mutiny is outside the 48. Restoring those fields and re-scoring left every published score and elimination identical on the six default category profiles and on every product across all 56 default replace profiles. Those profiles use a $20 to $60 budget, or an unconstrained budget on some enterprise leave paths, and they do not require a free plan. The scorer does not read starting price, the free-plan flag, the trial flag, the pricing model, or the price note on them. The 15 alternatives pages and the six quiz landings use those same profiles. Note-only rewrites were left out of the restore because the scorer never reads the note.

More of our own errors, outside those 48 products

The 47-vendor check was not the whole catalog. On October 8 the CRM, support, and sales-engagement catalogs held 98 products. Lorikeet, Richpanel, Siena AI, Crisp, and Botpress were added after that and are not in the counts above. The October 19 and October 21 corrections below were already in the catalog, and they were not in the 48. Mutiny and SharePoint are outside those categories. They are listed so the price fixes are not hidden. We did not reopen a new 98-product census.

Oracle Sales. The start was empty, the model was custom, and a trial was flagged. The Fusion price list dated October 8, 2026 lists Sales and Service Limited at $25 and Sales Enterprise at $150 per hosted named user per month, minimum 10 (parts B89673 and B95942). The product page prints no trial, so the trial flag was cleared. Checked 2026-10-19. Oracle Fusion Cloud global price list.

Salesforce Service Cloud. The start was empty and a trial was flagged. Starter Suite is from $25 per user per month. The compare grid also lists Pro Suite $100, Core $195, Advanced $395, and Max $550 per user per month. No trial sentence was on the pricing page, so the trial flag was cleared. Checked 2026-10-19. Service Cloud pricing.

Genesys. The start was empty. Named license, per user per month billed annually: CX 1 $75, CX 2 $115, CX 3 $155, CX 4 $240. Checked 2026-10-19. Genesys pricing.

Fin. The start stayed empty on October 19 because the pricing pages and the help center did not describe the minimum the same way. On October 21 we stored $0.99 per outcome, which is the figure fin.ai/pricing and intercom.com/pricing both list. On an existing helpdesk, fin.ai/pricing states a 50-outcome monthly minimum and no platform fee. The same page lists Fin inside the Intercom helpdesk at $29 per helpdesk seat per month on top of the outcome price, and Intercom’s pricing page shows Essential at $29 per seat per month beside $0.99 per Fin outcome. The help center article, updated 2026-09-17, describes a $49 a month base that includes 50 resolutions, then $0.99 per additional outcome. That disagreement is across pages, so Fin is not a sixth same-page contradiction. Checked 2026-10-21. Fin pricing outcomes.

Sierra. Still no public list price. We had flagged a trial the homepage does not show, and that flag was cleared. The note now says outcome-based pricing, no public list price, and no trial. Checked 2026-10-19. sierra.ai.

Dynamics 365 Sales. The stored start was already $65 and is still $65. The October 19 page confirmed Professional $65, Enterprise $105, and Premium $150 per user per month, paid yearly. Premium includes 1,000 Copilot Credits. Relationship Sales is variable and requires a 10-seat minimum. A Free label is shown without a trial length. We rewrote the note. We did not change the $65, and we did not flip the free-plan flag. Checked 2026-10-19. Dynamics 365 Sales pricing.

11x is inside the 48 and is repeated here so the date is obvious. Alice Growth from $3,750 a month, billed annually, up to 5 end users and 2,000 new prospects a month. Pro and Enterprise are custom. No published self-serve trial, so the trial flag was cleared. Julian is priced separately: voice Growth from $5,333 a month, chat Growth from $2,417 a month. Checked 2026-10-19. 11x pricing overview.

Mutiny is marketing automation, not one of the 47. The start was empty, the model was custom, and the free-plan flag was false. The pricing page lists a free plan at $0 a month (up to 5 teammates, 5 daily credits, up to 30 a month per seat), Business at $50 a month, and Enterprise from $40,000 a year. Checked 2026-10-19. Mutiny pricing. This free plan is not part of the 8 flips inside the 48.

SharePoint is knowledge, not one of the 47. There is still no SharePoint-only starting price. The October 19 note replaces a vague bundle line with the Microsoft 365 prices on the page we checked: Business Basic $6, Business Standard $12.50, and Business Premium $22 per user per month, paid yearly. Business Premium with Copilot is $32 per user per month, paid yearly, and lists SharePoint. Copilot Business is also a $21 per user per month yearly add-on on plans that do not already include it. Copilot Chat is included at no extra cost for eligible Entra ID users. One-month trial in footnote 2. Checked 2026-10-19. Microsoft 365 business plans.

“Free plan” is the most unreliable claim

Inside the 48, the free-plan flag changed for 8 products on October 8. Mutiny’s new free plan, above, is a ninth catalog miss and sits outside this count.

Listed as free, with no $0 plan on the page that day: Freshdesk, Freshsales, Breakcold, and Twenty cloud. Twenty’s self-host edition is open source. That is not a $0 cloud plan.

A lasting $0 plan we had not recorded: Day AI, Help Scout (5 users, 1 inbox, 1 Docs site), Mixmax, and Regie.ai (a credit pool that does not expire).

Lasting $0 plans confirmed on the vendor page on October 8, and still stored that way: HubSpot Sales and Service, Attio (up to 3 seats), Day AI, Help Scout, Mixmax, and Regie.ai. That is at least 6 vendors. Salesforce’s free plan is disputed by its own page. We did not systematically record free-plan status for every vendor in the 47, so read the 6 as a floor. Apollo’s catalog row stores a free tier; the October 8 note for this check was that the only dollar on the paid page was a customer quote, so Apollo is not in the confirmed floor.

Annual versus monthly: 20 percent off, with one outlier

Ten vendors printed both an annual-billed and a month-to-month price for the same plan on October 8. Discount is (monthly − annual) / monthly. Sorted, the fifth and sixth of these ten are both exactly 20 percent, so the median is 20.0 percent. The range is 14.7 percent to 52.6 percent. Close is the outlier at more than half off.

Several other vendors, including Salesforce Pro and up, Pipedrive, Freshworks, and Front, showed only the annual figure on the default view. The month-to-month price was not on that view, so they are not in this ten.

What this means if you are buying

Assume the number on a review site or a roundup is stale. More than half of the 48 products in this check — 25 of 48 — needed a pricing correction in our own catalog, and that catalog is the kind of secondary source a roundup copies.

When a page shows two prices, keep both and ask which one is on the order form. We still have not collapsed Intercom’s $19 and $39, HubSpot Starter’s $10 and $20, Reply.io’s $49 and $59, or Day AI’s table and FAQ into one stored number.

“Free” expires. Check for a $0 card on the vendor’s page. A trial is not a free plan. Four products we had called free did not have one.

Budget for monthly pricing if you will not sign annually. On the ten vendors that printed both numbers, the typical gap is 20 percent, and Close is more than half off.

Methodology

Date. The 47-vendor pages were fetched on October 8, 2026. Regie.ai’s monthly and annual labels changed between the first and second passes that day, and the labeled version is the one stored. The October 19 and October 21 figures are later catalog checks of named products. They are not a second pass over all 47 pages.

Scope. Forty-seven vendors and 48 products in the CRM, support, and sales-engagement catalogs. On October 8 those three catalogs held 98 products. This is not a random sample of SaaS, and it is not a claim about the other 50 products that were already in those catalogs.

Basis. The lowest paid USD price per month billed annually, per user where the vendor prices per user. A lasting $0 plan counts as a free plan. A trial does not. Non-USD prices, including Dixa in euros and Zoho Desk in rupees, were not converted.

Contradiction. Two different prices or claims for the same plan on the same vendor page or in its HTML. An unlabeled billing basis is ambiguous. A pricing page that disagrees with a help-center article, which is Fin’s case, is recorded and is not added to the five.

Limits. Pages are dynamic and can vary by region, test, or login. HubSpot’s /pricing pages did not render prices in the October 8 fetch. Blog posts and third-party sites were not sources. Review sites were not sources.

Catalog comparison. Old values are the fields stored before the October 8 correction, plus 11x as it still stood until October 19. We are disclosing our own errors on purpose. Affiliate status was not read during this check. How scoring works is the separate claim that affiliates never change a rank. Provenance is where catalog fields are accounted for.

Sources

Opened 2026-10-08: Salesforce Sales Cloud, Intercom, HubSpot Sales, HubSpot Service, Reply.io, Day AI, Help Scout, Dixa, Assembled, Breakcold, Freshdesk, Freshsales, Twenty, Copper, Salesmate, lemlist, Saleshandy, LiveAgent, Front, Mixmax, Instantly, Close, Kayako, AiSDR, Regie.ai, Klenty, Orum, Pipedrive, Attio, Outreach, Salesloft, Apollo, Gong, 11x.ai/pricing (404 that day), Artisan, Pylon, Gladly, Kustomer, Chorus, Nooks, Groove, Clarify, Folk, Salesflare, Zendesk, Gorgias, Smartlead, Zoho Desk.

Checked 2026-10-19: 11x pricing overview, Oracle Fusion Cloud global price list (the PDF itself is dated October 8, 2026), Salesforce Service Cloud pricing, Genesys pricing, Sierra, Dynamics 365 Sales pricing, Mutiny pricing, Microsoft 365 business plans.

Checked 2026-10-21: fin.ai/pricing, Intercom pricing, and the Fin outcomes article (help center updated 2026-09-17).