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Cognigy

Cognigy is conversational AI Afterstack lists as a support-agent substitute, including Genesys-class jobs. NiCE said it closed the acquisition on 8 September 2025.

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Plan this migration · Company website

HQ
Düsseldorf, Germany
Founded
2016
Website
www.cognigy.com
Ownership
Owned by NiCE (acquired 2025-09-08).

Category rank

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Company news

Latest attributed press and M&A for Cognigy. Intel, not a category rank.

In an AI workflow

How each catalog product sits on an Afterstack leave path — replacing an incumbent stack, or working beside an AI-native one. Editorial flags only. This module does not change a category rank.

  • Replaces the incumbent stack

    Cognigy

    Cognigy is in the AI-native crop for Customer support. On an Afterstack leave path it is a product you move to, in place of the incumbent system — not an assistant bolted on beside it.

    • Editorial AI-native score 9/10.
    • Catalog flags an AI assistant.
    • Catalog flags workflow automation.
    • Filed as a replacement for Zendesk, Genesys.

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Integrations and compliance

Catalog flags from the Afterstack briefing. Afterstack does not invent certifications.

  • Cognigy

    Integrations

    • Email sync
    • Open API
    • Calling

    Compliance

    • SSO
    • SOC 2

Screenshots

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Reviews

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Reviews hub

  • Cognigy

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Ownership and M&A

Attributed to the linked source. Afterstack does not estimate deal value.

  • Sep 8, 2025 · NiCE press release

    NiCE closed its acquisition of Cognigy.

    NiCE said the acquisition closed on 8 September 2025 after regulatory approvals. The release does not publish a purchase price. It says Cognigy stays available inside CXone and as a standalone offering.

    Source: NiCE press release

Executives and founders

Curated from public company pages. Roles go stale; confirm on the company site. Afterstack does not scrape professional networks.

  • Philipp Heltewig

    General Manager, NiCE Cognigy, and Chief AI Officer (named in NiCE's 8 Sep 2025 close)

Products on Afterstack

Browse the category: Customer support

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