Dynamics 365 Customer Service
Custom pricing
Microsoft’s enterprise service desk — Copilot on a case console.
View profileCheck fitCustomer support · Contact center
Voice and contact center after the ACD you already staff
The job is voice — ACD, IVR, and agents (human or AI) on a phone channel you cannot fake with a chatbot. Afterstack includes Support catalog products with built-in calling, the same hard signal the quiz uses when voice is the job.
18 products in this job, filtered from the Customer support catalog with the same use-case signals as the quiz. Affiliate programs are not an input. Specialists stay outside the software rank.
Inclusion criteria
A shallow job inside a live category — not a sprawling directory taxonomy. Paid placement cannot buy a row.
- Support catalog products with a calling / voice flag. Without it, the quiz docks or removes them for this job — so this page does too.
- Incumbents contact-center teams already pay for, plus AI voice agents listed in Support because buyers shop them that way.
- We do not publish a full CCaaS mega-tree. Voice is one job inside this category.
- Workforce-only layers without voice do not belong here.
Incumbents people leave
Start from the system you already pay for. These are not quiz winners — they are leave-candidates that still match this job.
Freshdesk
From $19/user/mo
Broad helpdesk from Freshworks — cheaper seats, wider suite.
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Genesys
From $75/user/mo
The default enterprise contact center — cloud, on-prem legacy, and a lot of AI slideware.
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HubSpot Service Hub
Free plan
Tickets, help center, and Breeze AI attached to the HubSpot CRM you already run.
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Kustomer
Custom pricing
Customer-timeline service CRM — one timeline instead of a ticket pile.
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Salesforce Service Cloud
From $25/user/mo
The enterprise service desk on Salesforce — now with Agentforce Service on top.
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ServiceNow CSM
Custom pricing
Enterprise customer service on the Now Platform — cases, not a friendly inbox.
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Talkdesk
Custom pricing
Cloud contact center — voice-first CX for teams that still pick up the phone.
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Zendesk
From $19/user/mo
The default enterprise helpdesk — tickets, SLAs, and a marketplace around them.
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Zoho Desk
Free plan
A full helpdesk at Zoho prices — Zia AI sitting on tickets, not a new category.
View profileCheck fitAI-native crop for this job
Editorial AI-native score 8+, not an incumbent, and not already owned by an incumbent in this category. A pending acquisition stays here and is labeled on the card.
Enterprise conversational AI platform — voice and chat agents on your desk.
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Real-time AI for contact-center agents — coaching and automation on the floor.
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Voice AI agents for enterprise customer service phone lines.
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Enterprise CX automation — multilingual AI agents for digital and voice.
View profileCheck fitAlso a fit for this job
Listed substitutes for this job that sit outside the independent AI-native crop, including products an incumbent already owns.
Dixa
Custom pricing
Conversational CX platform — one customer across voice, chat, and email.
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Gladly
Custom pricing
People-based customer service instead of a ticket factory.
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Gorgias
From $10/mo
Ecommerce helpdesk that lives next to Shopify orders.
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LiveAgent
From $15/user/mo
All-in-one helpdesk from the LiveAgent/Quality Unit shop — tickets, live chat, and a call center.
View profileCheck fitOther jobs in Customer support
High-intent jobs only, mapped to live quiz dimensions. We do not sprawl this list.
Replace an incumbent
Scored alternatives for incumbents that match this job.
- Replace Dynamics 365 Customer ServiceMicrosoft’s enterprise service desk — Copilot on a case console.
- Replace FreshdeskBroad helpdesk from Freshworks — cheaper seats, wider suite.
- Replace GenesysThe default enterprise contact center — cloud, on-prem legacy, and a lot of AI slideware.
- Replace HubSpot Service HubTickets, help center, and Breeze AI attached to the HubSpot CRM you already run.
- Replace KustomerCustomer-timeline service CRM — one timeline instead of a ticket pile.
- Replace Salesforce Service CloudThe enterprise service desk on Salesforce — now with Agentforce Service on top.
- Replace ServiceNow CSMEnterprise customer service on the Now Platform — cases, not a friendly inbox.
- Replace TalkdeskCloud contact center — voice-first CX for teams that still pick up the phone.
- Replace ZendeskThe default enterprise helpdesk — tickets, SLAs, and a marketplace around them.
- Replace Zoho DeskA full helpdesk at Zoho prices — Zia AI sitting on tickets, not a new category.
Questions teams actually ask
What is the contact-center job?+–
Voice as a non-negotiable channel — the Support quiz’s voice use case. Built-in calling is the catalog flag.
Why so few products compared with help desk?+–
Because we will not list a chat desk as a contact center. The quiz subtracts score when voice is the job and calling is missing. This page follows that bar.
Can payout put a dialer first?+–
No. Affiliates never enter Support scoring or this job list.
Category: Customer support · all categories · methodology · guides