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Migration Agent

Zendesk → Gorgias

Add optional context, then the agent writes a detailed plan and coaches it step by step. The full plan stays on this page. Talk to a specialist or a matched services partner when the cutover is too heavy.

Product briefings are secondary. Zendesk · Gorgias · Gorgias vendor site

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Talk to a specialist

Recommended services partners for Zendesk → Gorgias, matched on category and product tags. Paid profiles never change this list. Partners never enter a software rank.

Migration specialist

Argano

project · unclaimed

Enterprise app consultancy for CRM and customer-experience cutovers that need a system integrator, not a checklist.

Leaving Zendesk · Support stack · Support transformation focus

Migration · Crm Implementation · Support Transformation

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Migration specialist

Perficient

Custom pricing · unclaimed

Digital consultancy for CRM, commerce, and customer-platform migrations when the map includes more than one system of record.

Leaving Zendesk · Support stack · Support transformation focus

Migration · Crm Implementation · Support Transformation

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Migration specialist

Slalom

Custom pricing · unclaimed

Migration and adoption partner for teams whose switch is too complex for a DIY cutover — CRM, data, and AI programs.

Leaving Zendesk · Support stack

Migration · Ai Adoption · Crm Implementation

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Migration specialist

Accenture

Custom pricing · unclaimed

Global systems integrator for SAP, Salesforce, and Dynamics cutovers that are programs, not a CSV. Escalation when the Migration Agent plan is enterprise-shaped.

Support stack

Migration · Crm Implementation · Ai Adoption

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Get an introduction for Zendesk → Gorgias

We match this to firms tagged for the stack. It is not a paid placement and it does not change a quiz rank.

Catalog plan outline

General guidance from the Afterstack catalog for Zendesk → Gorgias. Not Zendesk or Gorgias vendor documentation.

Migration friendliness
Zendesk 7/10 · Gorgias 6/10
Speed to live
Zendesk 5/10 · Gorgias 8/10

Data to export from Zendesk

  • custom objects
  • call and voice logs
  • synced email and calendar links
  • workflow rules
  • saved reports
  • installed marketplace apps
  • AI assistant configuration
  • records for the catalog use cases: accounts

How the catalogs differ

  • Zendesk is flagged for custom objects. Gorgias is not, so the map is a redesign rather than a field-for-field copy.
  • Gorgias is not flagged for: custom objects.
  • Zendesk is flagged with an open API, which is the export path to test.
  • Gorgias is flagged with an open API for the load.
  • Zendesk is cataloged as a fit for: Multi-channel support orgs that need SLAs, QA, and a ticket system of record.
  • Gorgias is cataloged as a fit for: Shopify and ecommerce brands.

Phases

  1. Export

    Take Zendesk as the source of truth for this pair. Export custom objects; call and voice logs; synced email and calendar links; workflow rules; saved reports; installed marketplace apps; AI assistant configuration; records for the catalog use cases: accounts. The default enterprise helpdesk — tickets, SLAs, and a marketplace around them.

  2. Map

    Load into Gorgias only after the field map is written down. Ecommerce helpdesk that lives next to Shopify orders. Zendesk is flagged for custom objects. Gorgias is not, so the map is a redesign rather than a field-for-field copy.

  3. Prove a sample

    Gorgias scores 8/10 on speed to live and 6/10 on migration friendliness. Run one sample load and one report the team already uses in Zendesk before a full cutover.

  4. Cut over

    Zendesk scores 7/10 on migration friendliness. Keep Zendesk readable until the team is working in Gorgias. Zendesk is the procurement-safe customer service platform: ticketing, messaging, QA, and a large app ecosystem. AI Copilot and the Sunshine layer sit on top of a ticket model most support orgs already know. It is powerful, configurable, and easy to outgrow in cost once every add-on is on.

Afterstack is not the vendor. This agent does not move data, does not authenticate to Zendesk or Gorgias, and does not sell a rank. Methodology.